Last Updated: January 04, 2026
Your privacy is important to us at Coquisoft LLC, creators
and operators of ParentLove. When you use ParentLove you’ll share some
information with us. Accordingly, we want to be clear about the information we
collect, how it is used, whom it is shared with, and the choices we give you to
access and update your information. Please be sure to read this entire Privacy
Policy before using or inputting any information into ParentLove.
We are committed to respecting your privacy, being
transparent about our data practices, keeping your data safe, never selling the data you log about your baby, and only collecting data that helps us run and improve ParentLove.
By using ParentLove, you agree to the terms of this Privacy
Policy and the Terms of Service of ParentLove. Whenever you input information via
ParentLove, you consent to the collection, use, and disclosure of that
information in accordance with this Privacy Policy. If you reside outside the
United States, your personally identifiable information (“PII”) may be
transferred to the U.S., processed and stored there under U.S. privacy
standards. By using ParentLove and providing information to us, you consent to
such transfer to, and processing in, the U.S.
When you use ParentLove, we may collect the following types
of information.
Profile Information
In order to begin using
ParentLove, you will need to create a user profile; accordingly we collect your
name and email address. If a family profile is created, we collect your family
name. Lastly, if a child profile is created, we collect the child’s name and
gender.
Sign-In Provider Information
Upon signing in with one of the
available Sign-In providers, such as Apple, Facebook or Google, we will receive an
identifier specific to you as you relate to ParentLove. This identifier will
have no relation to your login or password and is not associated to your Sign-In
provider account as it relates to any other app or website. We may also receive
additional information from the provider, such as your name and email address.
This information is then used to prepopulate the profile creation page. If this
information was provided, it will only be recorded if you submit this data to
create your profile.
User Generated Content
Any activities you record within
the app, such as feedings, diaper changes, or doctor visits, along with any
notes. Any modification to reference data, such as bottle contents, reactions or
solid food types. Any settings modified within the app. Any data which is
entered within the app.
PDF/CSV exports and reports are generated on your device; we do not receive those files unless you choose to share them.
Additional Information
To help improve your experience
or enable certain features of ParentLove, such as growth charts, you may choose
to provide us with additional information. For example, such child’s birth date,
height, weight or blood type.
If you contact us or participate
in a survey, contest, or promotion, we collect the information you submit such
as your name, contact information, and message.
Lastly, when you contact customer
care or communicate with us in any other way, we’ll collect whatever information
you volunteer.
Usage Information
When you access or use
ParentLove, we receive certain usage data. This includes information about your
interaction with ParentLove, for example, when you launch the app, session
information, page visits or errors received.
We also collect data about the
devices you use to access ParentLove, including language, operating system,
access times, mobile device information (including device and application
identifiers) and mobile network operator used (if applicable).
In order to make ParentLove better for all our users, we
use the information collected in the following ways:
Deliver, Improve, and Develop
ParentLove
Using the information collected,
we are able to deliver ParentLove, improve it, research usage patterns and
develop new features. For example, we use the information to understand how you
and other users interact with ParentLove; track usage, activities and other
trends; provide customer care; troubleshoot and protect against errors; perform
data analysis and testing; conduct research and surveys; and develop new
features. ParentLove may occasionally send you an email to inform you of a new
update, new features, solicit your feedback, or just keep you up to date with
what's going on with ParentLove and our services and products. You can unsubscribe at any time using the unsubscribe link in those emails. We may still respond to messages you send us, including support requests, or send non-promotional communications (such as security-related messages).
This information may also be
useful to verify your identity and prevent fraud or other unauthorized or
illegal activity.
Third-Party Service Providers
We may employ third-party service
providers to help operate ParentLove (for example: sign-in providers, link invites, analytics, and error/diagnostic reporting). We use analytics and error/diagnostic reporting tools to help us understand app performance and troubleshoot issues. When ads are shown in the ParentLove app, we may also use advertising services (for example, standard Google Ads) to serve and measure ads. Depending on the service, these providers may receive or collect information such as contact information (for example, your name and email address when we send you emails through our email service provider), device and app identifiers (including advertising identifiers), IP address (which may indicate approximate location), and usage/diagnostic data (for example, app launches, basic interactions, and errors). We do not send anything you input into the app (including baby log entries and note text) to an advertising provider. If you upgrade to Ad Free (or Pro/ProFamily), ParentLove does not initialize advertising services and does not show third-party ads.
We do not sell the data you log about your baby. We share information only in the limited conditions defined below.
To Operate ParentLove (Service Providers)
We may share information with service providers that help us run ParentLove (for example: sign-in providers, link invites, analytics, and error/diagnostic reporting). This may include contact information (for example, your name and email address when we send you emails through our email service provider), device identifiers, app usage information, and diagnostics.
When ads are shown in the ParentLove app, we may also share device and usage information (including advertising identifiers) and IP address (which may indicate approximate location) with advertising services to serve and measure ads. We do not send anything you input into the app (including baby log entries and note text) to an advertising provider.
To Create a Share Invite
In order to provide a more
personalized experience for the invitee. When a share invite is created, the
third-party link provider will receive the following PII, your name and the name
of the invitee. This information is sent to the third-party link provider using
a Transport Layer Security (“TLS”) encrypted request.
To Prevent Harm or For Legal
Reasons
We may retain or disclose your
information to comply with a court order, law, regulation, legal process, or
governmental request; to defend against legal claims or assert legal rights; or
to detect, prevent, or investigate illegal activity, abuse, violations of our
terms, fraud, or threats to the security of our platform or the physical safety
of any person.
We may aggregate or remove parts of data that can identify
you and share Non-PII data publicly or with third parties under agreement with
us, for example, in public reports on trends in the usage of our services.
You own your data. As a result, you can edit your profile
or baby’s profile at any time by going to the settings page within ParentLove.
We will store information associated with your account
until your account is deleted. Should you desire to delete your account and
associated information, you can do so at any time by emailing Customer Care from
within the app indicating that you want your account to be deleted. Please note
that we may be required to preserve your information for legal reasons or to
prevent harm, including as described in the How We Share Information section.
Keeping your data safe and secure is one of our top priorities. We use a combination of technical and business practices to maintain
the security of your data. This includes using TLS 1.2 to encrypt requests between
the ParentLove app and our servers. When stored on our servers, log entries are
encrypted at rest (AES-256). We also collect diagnostic information to troubleshoot and protect
against errors. We use error/diagnostic reporting tools to help with error tracking; in rare cases, an
error report may include a small portion of the data involved in the error (for
example, part of a .NET or database error message). We work to minimize what is
included. PDF/CSV exports and reports are generated on your device; we do not receive
those files unless you choose to share them. Unfortunately, no method of transporting
or storing data is completely secure. If you have any concerns related to security,
please contact us at Customer Care.
We take the privacy of children very seriously. ParentLove
is not intended for children under the age of 13, or the equivalent minimum age
in the relevant jurisdiction, and are not permitted to create accounts unless
their parent has consented in accordance with applicable law. We will not
knowingly collect PII via this application from users in this age group. We do,
however, collect information about children and babies from their parents or
their caregivers (baby-sitters, nannies, …). We ask that our users not provide
information about a baby or child without first getting the parents' consent.
If you have questions about this privacy policy, or how we
use your information, please email us at
Privacy@ParentLove.me